Tapo C520WS - Video freezes after 2 sec / Playback & Download
Tapo C520WS - Video freezes after 2 sec / Playback & Download
Hello everyone,
I'm experiencing a bizarre issue with my 4 cameras. All of them, connected via a mix of wired (3) and WiFi (1), suddenly started exhibiting the same problem:
- Using Tapo app,when I play videos under [Playback and Download] it starts for 1-2 seconds, then freeze for 2 seconds, then fast-forward to the end.
Here are the details:
- Camera model: [Tapo C520WS]
- Connection: 3 cameras via network cable to a network switch, then to the internet router; 1 camera via WiFi
- Internet: 50Mbps download, 20Mbps upload fiber to premise (stable, no changes)
- Firmware: Updated on all cameras
- I use Tapo care saving on the could not on SD card for all of the cameras.
- Recording at 2K quality
- Restarted cameras, switch, and router multiple times
Interestingly, about 2 out of 10 videos download normally, while the rest exhibit the issue.
The cameras were working fine for at least 2 months before this sudden issue arose. I've tried troubleshooting, but I'm stumped.
Has anyone encountered a similar issue? Any suggestions or solutions would be greatly appreciated!
Thanks in advance for your help
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Hi,
I have sent firmware(1.2.10 Build 241218 Rel.40720n) to one of the Tapo C520WS, please update the firmware via the Tapo app and check if it helps.
Best Regards
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Hi,
Please confirm the following information about the reported issue.
1. What's the model number of your router？
2. Please send me(@Solla-topee) your camera's MAC address via a private message.
3. If you download a video from our cloud server, do you have the same issue when watching it?
4. Please try to factory reset a camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with a different phone, connect it to the hotspot Wi-Fi, and check if the problem remains.
Best Regards
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Thank you Solla,
Please see my answers below:
1 - Router model : NetcommWireless NF18ACV
2 - I will send the MAC addresses via private message
3 - The issue is still there even when I download the video from the cloud.
4 - I will try all what you recommend and let you know how it goes.
Regards
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Hi,
I have sent firmware(1.2.10 Build 241218 Rel.40720n) to one of the Tapo C520WS, please update the firmware via the Tapo app and check if it helps.
Best Regards
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Thank you @Solla-topee
The firmware update (1.2.10 Build 241218 Rel.40720n) worked its magic, the camera that got updated with it is now running smoothly - no more lagging or freezing, unlike the other cameras still having the issue in their videos
Amazing work!
How can i get this firmware build sent to the other 3 cameras ?
Appreciate your help on this
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Hi,
The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards
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@Solla-topee I have a same problem. Could you help me also?
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Hi,
Please send me(@Solla-topee) "Forum ID 739614+ C520WS's MAC address" via a private message.
Best Regards
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@Solla-topee Did you got my details?
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Hi,
I did not receive your camera's MAC address, and you can send it to me again via a private message.
Best Regards
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Hello there!
I have exactly the same problem with my Tapo 520WS, could you help me with this firmware update please?
I would much appreciate it! it drives me crazy and I cannot solve it
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