I’ve been having a frustrating experience with my TP-Link Tapo RV20. Within just 7 months, I faced multiple issues: the water tank leaked, it frequently displayed “device trapped” and stopped cleaning, it cleaned in circles, skipped mopping entirely, or mopped excessively wet. Every day, there seemed to be a new problem.

After claiming the warranty, I received a replacement, but unfortunately, the issues persist. The new unit exhibits the same problems: incomplete cleaning, abrupt “device trapped” errors, cleaning in circles, inconsistent mopping, and other recurring issues. It’s becoming a daily hassle.

Why is this such a pain? Why is the software seemingly getting worse over time?

I’ve already tried remapping and resetting the device twice, but nothing seems to improve. Can someone help?