KE100 Batteries

KE100 Batteries

26 Reply
Re:KE100 Batteries
2025-03-02 09:52:56

  @Necessiter thank you. I followed this. Fixed one and improved battery level on another. I have reached out to support via form in the app

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#22
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Re:KE100 Batteries
2025-03-02 16:01:38

  @Sssmmm 

Firmware Version 3.3.951 Build 1287

HTH

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#23
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Re:KE100 Batteries
2025-03-03 08:34:16

  @Mervyn1956 

Are you referring to the KE100 heads firmware? All mine are showing 2.8.0. There isn't any option for a manual firmware upgrade on the app

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#24
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Re:KE100 Batteries
2025-03-03 13:38:22

  @Matthew_Edi 

No not the heads firmware.

 

That is the hub firmware.

I was sent a link to update it by support on here.

 

 

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#25
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Re:KE100 Batteries
2025-03-03 14:39:14

  @Mervyn1956 

 

Weird... I've been sent that too, but my hubs (KH100) are showing 1.5.23 (no build info)

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#26
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Troubleshooting Guide-Solution
3 weeks ago - last edited 3 weeks ago

As we've not yet known what might be the cause of the problem discussed in this thread, if any user encounters similar issues, you may join the discussion with the following information, or post a new thread instead. Detailed information will be helpful in analyzing the problem and pinpointing the roof cause.

1. Type of battery used/replaced.

2. A picture of the error.

3. Hardware and firmware version of the KE100.

4. Kasa app version.

5. Detailed description of the problem phenomenon you observed, the troubleshooting steps you've tried and the results.

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Recommended Solution
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#27
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