bad motion detection after update

Andriss

a week ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-01-16

bad motion detection after update

a week ago

Tags: #Motion Detection #Firmware

Model: Tapo C310

Hardware Version:

Firmware Version:

Good morning,
after updating firmware 1.4.1 build 241204 Rel.58421n the camera stopped detecting distant movements. (approx. 15m and more) Mainly in the right corner when viewing. Now the movement must be within approx. 15m. Before the update, everything worked normally. Can it be solved somehow? Can the last update be deleted? The camera is currently unusable.

3 Reply

Solla-topee

Friday

Posts: 14106

Helpful: 2448

Solutions: 2140

Stories: 8

Registered: 2020-05-19

Re:bad motion detection after update

Friday

@Andriss

Hi,
Usually, you can refer to the instructions below to troubleshoot if the Detection feature is not working well.
What to do if the Detection feature is not working on the TP-Link Camera?

Please confirm the following information if the problem remains.
1. Go to the camera's Device Settings > Detection page, send me a picture of the Detection page and the pictures of the enabled detection types page.

2. How do you confirm the camera stops detecting distant movements? For example, can't you receive relevant notifications, or have no video clips stored?

3. Could you please send us a video showing the reported issue? You can manually record the movements on the camera's live view page.
(You can upload the video and pictures to your cloud server(such as Google Drive), generate a link to download them, and send me(@Solla-topee) the link via a private message.)

There are no instructions to downgrade the firmware, but we will help to solve the issue on the new firmware.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.