Switch and app installed, lights not Turing on with app or manual switch

Switch and app installed, lights not Turing on with app or manual switch

Switch and app installed, lights not Turing on with app or manual switch
Switch and app installed, lights not Turing on with app or manual switch
2025-01-15 16:51:49 - last edited 2025-02-20 11:18:08
Model: HS220  
Hardware Version:
Firmware Version:

HS 220 dimmer switch installed correctly and switch has power...the light works with a regular switch prior to install of the smart switch. The light does not turn on with the app or the physical switch. I bought the three pack and installed two of them and both switches are not turning lights on. There is only one live wire, neutral and ground in each box and each controlling their own light. I have the live wire installed on the line screw and the neutrals/grounds are all connected. The switch functions with the app but does not turn on the light. I have these switches controlling Artika Altitude LED lights. 

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Re:Switch and app installed, lights not Turing on with app or manual switch-Solution
2025-01-17 07:19:47 - last edited 2025-02-20 11:18:08

  @Csingh88 

 

Where is the load wire of your lights? Load wire is that wire that feeds power directly to the controlled appliance.

 

Make sure to distinguish the load, line/live, neutral, and ground wires. Then check here for the installation guide for the HS220 smart switch.

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Re:Switch and app installed, lights not Turing on with app or manual switch-Solution
2025-01-17 07:19:47 - last edited 2025-02-20 11:18:08

  @Csingh88 

 

Where is the load wire of your lights? Load wire is that wire that feeds power directly to the controlled appliance.

 

Make sure to distinguish the load, line/live, neutral, and ground wires. Then check here for the installation guide for the HS220 smart switch.

Smart HomeBase Tapo H500 - Even More Powerful Smart HubTapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
Recommended Solution
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