C520WS V.1 Keeps Disconnecting only works locally

herisuryatno2

Wednesday

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Registered: 2025-01-15

C520WS V.1 Keeps Disconnecting only works locally

Wednesday

Tags: #Firmware

Model: Tapo C520WS

Hardware Version: V1

Firmware Version: 1.2.8 build 240606

C520WS after updating firmware 1.2.8 build 240606, the offline device only works locally and can't go online, all routers are working normally, only this firmware has a problem, how do I do a hard reset to the base firmware to return it to the initial settings on the tapo520ws device?
because I have subscribed to the cloud for 1 year, the camera suddenly went offline after updating the firmware

1 Reply

Solla-topee

Yesterday

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Registered: 2020-05-19

Re:C520WS V.1 Keeps Disconnecting only works locally

Yesterday

@herisuryatno2

Hi,
1. You can refer to the below instructions to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?

2. If it does not help, please try to factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.

It's unable to downgrade the camera's firmware, however, the latest firmware of the Tapo C520WS is 1.2.10. If your camera is online after connecting to the hotspot Wi-Fi, you can update the firmware for a try.

Best Regards

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C520WS V.1 Keeps Disconnecting only works locally

C520WS V.1 Keeps Disconnecting only works locally

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