No notifications on iPhone

No notifications on iPhone

No notifications on iPhone
No notifications on iPhone
a week ago
Model: Tapo C120  
Hardware Version:
Firmware Version: version 1.2.3

I am not getting entries in my iPhone's notification center from Tapo. I have notifications turned in in the Tapo app; and I the Notications section for the iphone I have "allow notifications" from the Tapo app turned on. But no notifications or alerts result, even when I talk back and forth in front of the camera. What am I missing?  many thanks,

 

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1 Reply
Re:No notifications on iPhone
a week ago

  @schulpforta 

Hi,
You can refer to the instructions below to troubleshoot.
What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
 

Please confirm the following information if the problem remains.
   1. Send me the pictures of the camera's Device Settings > Detection page and the Notifications page.
   2. Check if you have received notifications on the Tapo app > Home tab > Bell icon > your camera page.
   3. Please confirm the troubleshooting you did and the results.


Best Regards

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#2
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