Hello! All my cameras (4), are updated (firmware1.2.10 Build 241025 Rel 55515n). 2 of them are right next to the router, others are at a distance of approximately 50m. One of the cameras near the router has a delay in live motion, although when I make the Pan&Tilt correction, visually it "moves" ok, but on the video, it looks jerky... Please help me with an advice... Thank you!
Hi,
Please confirm the following information about the reported issue.
1. Go to the camera's Device Settings > Device Info page, and tap the Wi-Fi icon, what's the RSSI value?
2. Do you have a problem with the specific Tapo C520WS?
3. How many devices watch the camera simultaneously? Do you watch the camera locally or remotely when the problem occurs?
4. Please check if the problem will disappear if you reboot the camera.
Best Regards
Salutare!
Un singur dispozitiv urmareste camera... In interiorul cutiei este router-ul, iar camera care creaza pb. este langa acesta.
Routerul este 4G, avand un download (verificat cu https://www.speedtest.net/ de 40-50Mbps).
Multumesc!
Hi,
Could you please send us a video for analysis? You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
Best Regards
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