Tapo C425 Kit - Missing events with 'Person detection' mode on only
Tapo C425 Kit - Missing events with 'Person detection' mode on only
Hi all,
I got this camera the other day. I have a setup in which I am only interested in events triggered by persons. Therefore I have only the person detection mode on, with it's specific zone defined.
When I first set it up, I tried immediately after and it detected me perfectly. Then I left the camera on and a few persons came by maybe after 3/4 hours and I got no recordings or alerts/notifications. Then, what I did was deactivate the person detection mode and immediately activate it again. Then tried it and it worked again perfectly.
After that I left it on for a while and the same happened, it missed events and I got no recordings or alerts/notifications. Then I did the same, deactivate the person detection mode and immediately activate again. Then tried a d it worked again perfectly!
I think it gets stuck somehow after a while and stop identifying the person events. It is very weird and I wonder if any of you have experienced something similar. Could it be faulty?
Thank you in advance.
Best regards
Fran
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@Solla-topee thanks for your answer
I have done, all the changes suggested in this post and the problem persist and I have not found anyone who can solve the problem. I tried different configurations, low sensibility, Only one Detection Zone, but the problem didn't solve.
In previous post mencioned that others users, review that info too pls
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Hi,
Just double-confirm your issue: is your problem that the event in front of the camera is unable to wake it up, resulting in the camera not detecting the event, however, if the camera is already in an awake state, such as you are watching its live feed, it can detect events within the detection zone?
If this is correct, could you please try to reproduce the event? For example, attempt to reproduce the event that fails to wake up the camera, and log into the Tapo app> camera's live view page to record the video manually, after that, send me the video for further analysis.
You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
Best Regards
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