C410 offline after latest FW update 1.0.23
C410 offline after latest FW update 1.0.23
After latest FW Update al my c410's (6) are more then once a day offline... when I enter the viewed area, they are online again after a second or 2. The all are connected to my WiFi (no signal-Break light in the camera)
someone else the same problem? It's very annoying because I cannot live see what's going on..
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@K9_ that's sad to read!
for me, today I went to my house to look what's going on with another c410. It always was online before the update. Now offline for >24 h. As I entered the viewed area, I saw the red led was flickering (..) that indicates no network (!).. funny thing is that before it always hat 3-stripe green. Now I did a reboot.. results: sometimes no connection (0 rssi) and no stripes. A few minutes later, full green and between -40 / -57 rssi..
Mak me nuts
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To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not your regular email or you cannot access it, please send me your regular email address via private message.
Please also enable the diagnosis mode on your device and export a log after the problem reoccurs. This will be helpful for problem analysis. How to get the log of Tapo Camera
By the way, is it only one camera's LED turning to flashing red? How about the led status of the other C410s? <Except the one you mentioned earlier, that LED lights up when you enter the camera view zone, that looks like a normal camera behavior to me, as the camera gets wakes up by your movement.>
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Hello,
I have the exact same behaviour following update. I have 2 C410 cameras.
However, I can add the following. One camera (at random) if the other is offline, will remain online always. The second camera, once it kicks in, seems that will start to provide havoc in the system and both cameras start to disconnect.
Note that before the update all was working fine.
Currently, I have one camera always disconnecting (at random), once I reach my home wifi, it automatically connects again.
I have a DECO X1500 3 system (in AP mode) mesh system. It is indicating full signal on both cameras.
We need a solution as this is not acceptable.
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What's the led status of your C410s when they go offline?
Currently, I have one camera always disconnecting (at random), once I reach my home wifi, it automatically connects again.
>> Can you further explain this? The camera will appear online in the Tapo app if your phone connects to the home WiFi?
What's main router (DHCP server) in your network? Does it also broadcast WiFi?
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