Kasa vs Tapo App

Kasa vs Tapo App

Kasa vs Tapo App
Kasa vs Tapo App
2 weeks ago
Model: KD110  
Hardware Version: V4
Firmware Version: 2.3.26

I put a huge number of Kasa switches into my house and got rid of the Ring doorbell in favour of this Kasa doorbell. I started to look into another couple of cameras, and the Kasa ones weren't available. I read that the Tapo app can be used for Kasa devices, so I linked my Kasa and Tapo devices and started using the Tapo app. It seems to work well - I can see all my Kasa devices and can view the live camera for the doorbell, however I am not getting notifications for the doorbell - ringing or motion.

 

Is this typical? Do I need to delete the doorbell and readd it? I have confirmed that all of the notification options are active, both in the app and for the app (Android).

 

Other than this, I'm super happy about Tapo and Kasa. Can't wait to use them all!

 

Thanks for any help you can provide.

 

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#1
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5 Reply
Re:Kasa vs Tapo App
2 weeks ago - last edited 2 weeks ago

  @Stevorama 

Hi, 
Typically, you can refer to the instructions below to troubleshoot if you can't receive notifications on your phone.
What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
 

If the problem remains, please provide the following information.
  1) On the Tapo app > Me > Notifications page, ensure the "Device" option is enabled. Tap "Management" and enable the switch for the KD110.
  2) Please provide us a picture of the KD110's Device Settings > Notifications page.
  3) Please provide us the pictures of the KD110's Detection page and activity zone page.

 

Best Regards

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#2
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Re:Kasa vs Tapo App
2 weeks ago

  @Solla-topee 

 

Hello, thanks for your offer to help. To clarify, The notifications are working fine, except for when the doorbell is pressed. The motion notifications work perfectly. This seems really bizarre to me, but I can confirm that the doorbell is sounding at the doorbell itself, and inside at the receiver. Please see the screenshots attached, as requested.

 

 

 

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#3
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Re:Kasa vs Tapo App
a week ago

  @Stevorama 

Hi,
Please go to the Tapo app > Home tab > Bell icon > your doorbell(KD110) page to see if you will receive the corresponding notification when someone presses the doorbell.
Best Regards

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#4
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Re:Kasa vs Tapo App
a week ago

  @Solla-topee 

 

Hello, this is what I see there. I have never cleared the messages.

 

Is this a bug?

 

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#5
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Re:Kasa vs Tapo App
a week ago

  @Stevorama 

Hi,
Please try to factory reset the KD110, reconfigure it on the Tapo app, and check if it helps.
Best Regards

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#6
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