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Tapo C500 not detecting my preferred wifi network

Cykenos

2025-01-09 07:54:20 - last edited 2 weeks ago

Posts: 1

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Registered: 2025-01-09

Tapo C500 not detecting my preferred wifi network

2025-01-09 07:54:20 - last edited 2 weeks ago

Tags: #Installation

Model: Tapo C500

Hardware Version: V1

Firmware Version: 1.3.1

I'm having trouble with connecting my camera to my preferred wifi network.

It was connected to that wifi network before then I had to reset my camera and need to connect again, however, when I go through the whole setup, it is not scanning the same network it used to be connected before.

1 Accepted Solution

Wayne-TP

2025-01-10 07:23:37 - last edited 2 weeks ago

Posts: 4624

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Registered: 2020-06-23

Re:Tapo C500 not detecting my preferred wifi network-Solution

2025-01-10 07:23:37 - last edited 2 weeks ago

@Cykenos

Please review your WiFi settings to determine if any parameters or features that are unsupported by the camera are enabled. Consider disabling these features or adjusting the settings to see if that resolves the issue. Download Manuals for Tapo C500

For example, the camera supports 2.4GHz WiFi only, if your wifi is a combined network, try to disable the 5GHz.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Wayne-TP

2025-01-10 07:23:37 - last edited 2 weeks ago

Posts: 4624

Helpful: 825

Solutions: 1414

Stories: 12

Registered: 2020-06-23

Re:Tapo C500 not detecting my preferred wifi network-Solution

2025-01-10 07:23:37 - last edited 2 weeks ago

@Cykenos

For example, the camera supports 2.4GHz WiFi only, if your wifi is a combined network, try to disable the 5GHz.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Tapo C500 not detecting my preferred wifi network

Tapo C500 not detecting my preferred wifi network

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