Tapo C500 not detecting my preferred wifi network

Cykenos

2 weeks ago - last edited 2 weeks ago

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Registered: 2025-01-09

Tapo C500 not detecting my preferred wifi network

2 weeks ago - last edited 2 weeks ago

Tags: #Installation

Model: Tapo C500

Hardware Version: V1

Firmware Version: 1.3.1

I'm having trouble with connecting my camera to my preferred wifi network.

It was connected to that wifi network before then I had to reset my camera and need to connect again, however, when I go through the whole setup, it is not scanning the same network it used to be connected before.

1 Reply

Wayne-TP

2 weeks ago

Posts: 4232

Helpful: 770

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Registered: 2020-06-23

Re:Tapo C500 not detecting my preferred wifi network

2 weeks ago

@Cykenos

Please review your WiFi settings to determine if any parameters or features that are unsupported by the camera are enabled. Consider disabling these features or adjusting the settings to see if that resolves the issue. Download Manuals for Tapo C500

For example, the camera supports 2.4GHz WiFi only, if your wifi is a combined network, try to disable the 5GHz.

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Tapo C500 not detecting my preferred wifi network

Tapo C500 not detecting my preferred wifi network

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