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Fixed! Tapo camera won't connect! tried 3 seperate networks?

Fixed! Tapo camera won't connect! tried 3 seperate networks?

Fixed! Tapo camera won't connect! tried 3 seperate networks?

2025-01-06 16:54:06 - last edited 2025-01-15 10:00:00

Posts: 2

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Registered: 2025-01-06

Fixed! Tapo camera won't connect! tried 3 seperate networks?

2025-01-06 16:54:06 - last edited 2025-01-15 10:00:00

Model: Tapo C320WS

Hardware Version:

Firmware Version:

Hi,

Been trying to get the camera to connect for 2 days and it won't connect to the network.

The app will connect to the camera, i think? as it shows in the wifi list and i'm able to go to the next stage where it searches for my network. But it immediately says unable to connect. tried on 3 differemt metworks at different locations and the same thing.

checked router isn't set to wpa3 only

changed the bandwidth from 20mhz to 40 mhz

tried multiple things in the router settings and nothing.

Even tried re-setting the camera even though its brand new.

TP-Link router as well. Archer VR2800

Just to add i've also tried hard wired with a cable, same result.

I bought 3 cameras! so before i take them back is there something im missing?

Didn't think it would be so difficult to do this. I've done much more techy things than connect a camera in an app!!

Thanks chris

tapo cam

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#1

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2025-01-14 22:49:35 - last edited 2025-01-15 10:00:00

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2025-01-06

Re:Tapo camera won't connect! tried 3 seperate networks?-Solution

2025-01-14 22:49:35 - last edited 2025-01-15 10:00:00

Hi,

The fix in the end was to delete the app off my phone and re download it again and start again. Also reset the camera even thought it was new and bought the day before!

this time it worked! Even though the camera was new and the app had recently been downloaded from the App Store.

Anyway delete and re download the app fixed it.

4 cams all set and working now

Chris

Recommended Solution

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3 Reply

2025-01-07 08:07:09

Posts: 14471

Helpful: 2535

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Registered: 2020-05-19

Re:Tapo camera won't connect! tried 3 seperate networks?

2025-01-07 08:07:09

Hi,
You can refer to the instructions below to troubleshoot when failing to set up the camera.
What should I do if I fail to configure Tapo Camera?

If the problem remains, you can try the following tips.
1) Ensure the Smart Connect on the router is disabled.
2) Set the 2.4G wireless security type to WPA2-PSK and do not include special characters in the Wi-Fi password and Wi-Fi name.
3) Press the reset button on the camera for 10 seconds to factory reset it before configuring it, then reconfigure it for a try.
4) If the problem remains, enable a hotspot Wi-Fi on your phone, reset the camera, and configure it with a different phone, then check if you can set it up successfully.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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2025-01-14 22:49:35 - last edited 2025-01-15 10:00:00

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2025-01-06

Re:Tapo camera won't connect! tried 3 seperate networks?-Solution

2025-01-14 22:49:35 - last edited 2025-01-15 10:00:00

Hi,

The fix in the end was to delete the app off my phone and re download it again and start again. Also reset the camera even thought it was new and bought the day before!

this time it worked! Even though the camera was new and the app had recently been downloaded from the App Store.

Anyway delete and re download the app fixed it.

4 cams all set and working now

Chris

Recommended Solution

2

2

#3

2025-01-15 09:59:57

Posts: 14471

Helpful: 2535

Solutions: 2327

Stories: 8

Registered: 2020-05-19

Re:Tapo camera won't connect! tried 3 seperate networks?

2025-01-15 09:59:57

@ChrisDaniels Hi, thank you for sharing your experience.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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#4