C410 goes Offline
C410 goes Offline
Camera goes offline. Connection is -63dba.
Other Cameras are online every time. Only rhis one goes offline. In any time wake up at the wlan.
If this offline I don't become a message. But he save the Video.
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Hi，
If you are willing to do further troubleshooting, please confirm the following information for further analysis.
1. Please confirm the information on this post.
2. Please refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
Best Regards
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It was the same for me today. The C410 started going offline, online, and offline for good now. I had the 1.0.21 firmware with no issues at all (on this side). After 1.0.23, this started to happen.
LE: Another thing, between these offline issues, the battery dropped a lot. From 100% (solar charging) to 97% in 2 minutes.
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I have the exact same problem on two C410.
One has gone offline once I am not on the WIFI system with the TAPO APP.
Once I reach the home, it will connect (beats a bit the purpose).
Before the SW update, all was good.
Do you have the possibility to advise where do you wish for us to send the LOGs?
Regards,
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Hi,
The detailed problem phenomenon and reasons for the Tapo C410's disconnect issue may be different in different usage scenarios. We suggest referring to this post to collect more detailed information regarding the disconnect issue for further analysis.
You can also contact our technical support via email or Live Chat service for assistance if you do not want to reply to the thread.
Usually, you can send us the collected camera logs if your case is escalated to our tech team or you contact our tech team via email.
Best Regards
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@Solla-topee I have the exact same issue.
I have 4x c410's. They updated last week and all show offline when I'm outside the LAN. They work when I am inside the LAN. This is very very frustrating as it worked perfectly for the 2 months since I installed it.
please fix this sw !!
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@Clint000 I am experiencing the exact same problem since the FW update.
I also have 5 410 cameras. Some randomly go offline and then come back - repeatedly, and others I need to turn off, turn back on again. Very frustrating need to use ladders so frequently.
I have a full mesh Wifi system with wired backhaul, with cameras on the IOT network so minimal traffic. When I see the cameras on the network and associated router AP, they all have full strength.
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