C410 goes Offline
C410 goes Offline
Camera goes offline. Connection is -63dba.
Other Cameras are online every time. Only rhis one goes offline. In any time wake up at the wlan.
If this offline I don't become a message. But he save the Video.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi，
If you are willing to do further troubleshooting, please confirm the following information for further analysis.
1. Please confirm the information on this post.
2. Please refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
If the problem remains, please confirm the following information.
1. The test results of the above tips.
2. Led status on the camera when it's offline.
3. The model number of your Wi-Fi router and your network topology, e.g. ISP Spectrum-Archer C7 router<Wireless> Tapo camera.
4. How often does the issue happen?
5. Do you have a problem even when you are on the same network as the camera?
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I have a similar issue. The day after the firmware update I can no longer access the cameras when not connected to WiFi. Everything was fine before FW update.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Anistou same issue here, I have 6 410s and they vary from ~ 3 meters till 5 meters from the AP's (Deco x50's).. before the update all was good..
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Solla-topee I also have the same issue on all my 5 C410 cameras after the last fw update.
They go offline randomly, and sometimes they come back online. It is not an issue with the wifi signal level as they are located around the house at different places and were working fine before the fw update.
Please review the firmware update and give the possibility to roll it back whilst you fix the issue, otherwise there is no point in having these security cameras!
Thanks
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 387
Replies: 16
Voters 0
No one has voted for it yet.