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C425 unstable connection after firmware 1.2.23

Stof2024

Friday

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Registered: 2025-01-03

C425 unstable connection after firmware 1.2.23

Friday

Tags: #Firmware #Device Connectivity

Model: Tapo C425

Hardware Version: V1

Firmware Version: 1.2.23

Hi,

I have my C425 now for a month, worked fine until last week. There was a new firmware : 1.2.23 and since then I loose my wifi connection every day.

To connect again I need to power off and power on the camera and then I works again for 1 day until it freezes again.

1.2.23 must be the issue because before it worked stable.

Anyone else having troubles with unstable / freeze issues with firmware 1.2.23 ?

Thanks

4 Reply

tigramie

LV1

Friday

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Registered: 2025-01-03

Re:C425 unstable connection after firmware 1.2.23

Friday

@Stof2024

Exactly my experiences. Camera appears offline after a certain time. No automatic restart to become active again. Internet stable at the location of the camera. Seems to be a problem with the latest firmware.

sdombi

LV1

Friday

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Registered: 2025-01-03

Re:C425 unstable connection after firmware 1.2.23

Friday

@Stof2024 for me it's even worse: since the latest firmware 1.2.23 cannot connect to my wifi range extender at all. I tried with the main router (for test) at it works perfectly fine but that router has limited range, so it is very unstable. Very very annoying.

Stof2024

LV1

Yesterday

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Registered: 2025-01-03

Re:C425 unstable connection after firmware 1.2.23

Yesterday

I hope they come with a fixed firmware soon and support is reading this posts...

Wayne-TP

an hour ago

Posts: 3991

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Registered: 2020-06-23

Re:C425 unstable connection after firmware 1.2.23

an hour ago

@Stof2024 @tigramie @sdombi

Based on the problem phenomenon you describe, it doesn't look like the same problem. Please refer to the suggestions in this article for troubleshooting first. What should I do if I can't view the Tapo camera?

What's the LED status of your Tapo C425 when the problem occurs?

If it is indeed a WiFi disconnection issue, for example, the camera LED blinks red slowly, or the camera is no longer in the router's client list when the problem occurs, check the suggestions here. How to check and improve the network connection stability of Tapo smart devices

Please also share the model of your router here. Provide a network topology if you own a big network.

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C425 unstable connection after firmware 1.2.23

C425 unstable connection after firmware 1.2.23

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