C420 not recording locally
I have my cameras linked to a H200 smart Hub. Since my trial cloud storage expired the cameras have stopped recording locally. Seems like a scam to force me to buy cloud storage.
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@Solla-topee removing and reinstering seems to have solved the issue.
Solla-topee wrote
Hi,
Do you have a different SD card? If so, try a different SD card and check if there are any changes.
Best Regards
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Hi,
Typically, if you have an SD card inserted into the hub and the settings on the camera are correct, the camera's video recordings can be stored on the SD card. If you have a storage issue, please confirm the following information.
1. On the Tapo app > Camera's Device Settings > Storage & Recording page, please send me a picture of it and pictures of the Local Storage and Recording Schedule page.
2. Click on the hub Tapo H200 on the Tapo app > Home page, go to microSD card > Using Hub Storage section, click on your camera, and ensure the Save Recordings option is enabled.
3. How do you check the camera videos are not stored on the SD card?
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I paid for a subscription now it's saving to the cloud. But it's not recording locally.
Recording to cloud
not recording locally
Settings
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Hi,
The settings on your camera are correct, please click on the hub Tapo H200 on the Tapo app > Home page, go to microSD card > Using Hub Storage section, click on your camera, and ensure the Save Recordings option is enabled.
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@Solla-topee all those settings were correct. I've even toggled them off and back on with no change.
I even get some times when the camera reports person detected but there are no recordings in the cloud either.
Solla-topee wrote
Hi,
The settings on your camera are correct, please click on the hub Tapo H200 on the Tapo app > Home page, go to microSD card > Using Hub Storage section, click on your camera, and ensure the Save Recordings option is enabled.
Best Regards
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Hi,
Do you have a different SD card? If so, try a different SD card and check if there are any changes.
Best Regards
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@Solla-topee removing and reinstering seems to have solved the issue.
Solla-topee wrote
Hi,
Do you have a different SD card? If so, try a different SD card and check if there are any changes.
Best Regards
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@XrayA4T Hi, thank you for sharing your experience.
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