Tapo C100 shows offline randomly when accessing from outside local wifi network

Tapo C100 shows offline randomly when accessing from outside local wifi network

Tapo C100 shows offline randomly when accessing from outside local wifi network
Tapo C100 shows offline randomly when accessing from outside local wifi network
16 hours ago - last edited 15 hours ago
Model: Tapo C100  
Hardware Version: V4
Firmware Version: 1.3.14

My Tapo C100 started to randomly show as offline when accessing from outside the local wifi network.

 

If I'm connected to the wifi, it will work with no problems, but if I use my smartphone data or connect through another network, it will show as offline. If i restart the camera, it will work for a few hours, but will randomly show as offline again after some time.

 

I have numerous other tapo devices (including three other cameras) and they work with no problems.

 

I have it for a year and always worked flawlessly. The only thing that changed was that I updated the firmware last week.

 

I have another Tapo Camera (C200) connected to the same network that was having the same problem a few days ago. These were the two cameras whose firmware was recently updated, so I'm starting to think this problem was started because of the update, since they always worked fine until I updated them.

 

Any help would be nice.

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