C210 missing a lot of motion

C210 missing a lot of motion

C210 missing a lot of motion
C210 missing a lot of motion
Yesterday
Model: Tapo C210  
Hardware Version:
Firmware Version: 1.3.11 Build 240427

I have a tapo C210 that is currently pointed at my back deck. I wanted to watch to see which if any birds were going to eat the type of food I put out for them. It seemed that the food was disappearing and the camera wasn't registering anything so I set up my old Ezviz camera right next to the tapo. The tapo gives me a much clearer picture but the Ezviz captured a Cardinal coming in for the food and the tapo didn't register it at all. The food is about seven to eight feet in front of the camera, this is during broad daylight and the sensitivity setting on the tapo is the highest it can go.  I have the camera set for auto updates and as expected, it was up to date when I checked.  I have motion detection on and person detection off. Motion tracking is also off and I don't have any activity zones set.

 

Any ideas?

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#1
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2 Reply
Re:C210 missing a lot of motion
Yesterday

  @John-Charleston 

Hi,
1. When a bird going to eat food in front of the camera, can you receive a notification on your phone or Tapo app > Home > Bell icon > your camera page?

 

2. Have you inserted an SD card into the camera to store video recordings or subscribed to the Tapo Care service?

 

3. Could you please send us a video showing there are motions but the camera won't record them? You can record the video manually on the camera's live view page.

 

Best Regards

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#2
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Re:C210 missing a lot of motion
18 hours ago

  @Solla-topee 

I don't have the camera set up to send notifications. Just to record whenever there is motion.

 

Yes, there is a 32 gigabit SD card in the camera. It seems to record some things and not others.

 

Well there's no video of the event I'm mentioning because that's exactly the issue... It should have created a video but it didn't.   I can't find the video from the Ezviz camera so far, I think because it has been overwritten already.   However, here are two still shots, one from each camera that I took just to compare. The event that I was trying to capture was on the closest orange tray to the camera. Note that the Tapo camera image is much clearer than the Eviz but that the Eviz seems to take in a wider field of view and therefore looks farther away but in truth the cameras are side by side.

 

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