Problems after update if firmware to 1.3.x

Problems after update if firmware to 1.3.x

Problems after update if firmware to 1.3.x
Problems after update if firmware to 1.3.x
Yesterday
Model: Tapo C510W  
Hardware Version:
Firmware Version: 1.3.2

My C510W auto updated to the lastest firmware from 1.2.3.

Since then it has stopped tracking movements, merely staying in the same position. It records on movement detection but the camera does not move.

 

So, I powered down the camera and powered it up again. Now it won't connect to the wifi network and I can't see the camera on the Tapo app. My router no longer shows the camera as an active device.

 

I have rebooted a number of times but the camera is no longer accessible on my network.

 

How can I get this working again?

 

AJ

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Re:Problems after update if firmware to 1.3.x
Yesterday
Sorry firmware version is 1.3.1 Hardware version 1.0
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Re:Problems after update if firmware to 1.3.x
Yesterday

  @AABBCC_CCBBAA 

Hi,
From the problem phenomenon, it seems the camera is removed from the Tapo app, which means the camera is reset.

 

Please check the LED status on the camera, if it's flashing green and red, you can try to reconfigure it.
If the camera does not have a flashing green and red light, you can press the reset button on it for 10 seconds to factory reset it, then reconfigure it for a try.
How to set up the Tapo camera
 

Best Regards


 

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