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TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

GoranJ3179

Monday

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TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

Monday

Tags: #Firmware #Live View

Model: Tapo C320WS

Hardware Version: V2

Firmware Version: 1.2.1 Built 240912

Hi,

i have a TP-LINK tapo c320ws camera purchased in April this year. It was working fine until now..after updating to new firmware picture became dark.

At night i can't see anything, at daylight picture is darker than usual, i can hardly see anything.

I tried hard reseting camera and re-adding to Tapo app but it's not helping.. any help would be appreciated.

10 Reply

Solla-topee

Tuesday

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Re:TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

Tuesday

@GoranJ3179

Hi,
In this case, could you please send us the pictures of the camera's live view page at day and night time?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

GoranJ3179

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Tuesday

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Re:TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

Tuesday

@Solla-topee night pic night

GoranJ3179

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Re:TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

Tuesday

Solla-topee wrote

@GoranJ3179

Hi,
In this case, could you please send us the pictures of the camera's live view page at day and night time?
Best Regards

@Solla-topee day pic

Solla-topee

Yesterday

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Re:TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

Yesterday

@GoranJ3179

Hi,
1. On the camera's Live View page, please set the Video Mode to Auto. Then check if the image at night time will be normal or not. Usually, the nighttime image is in black & white color.

2. When you take a picture of the camera's live view page in daylight, is the ambient light bright enough?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

GoranJ3179

LV1

Yesterday

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Registered: 2024-12-23

Re:TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

Yesterday

@Solla-topee

GoranJ3179

LV1

Yesterday

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Registered: 2024-12-23

Re:TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

Yesterday

It is set to Auto. It is bright enough outside.. picture was ok before firmware update..

Solla-topee

16 hours ago

Posts: 13716

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Registered: 2020-05-19

Re:TP-LINK tapo c320ws picture dark after firmware update 1.2.1 Built 240912

16 hours ago

@GoranJ3179

Hi,
1. If the Video mode is set to Auto on the camera's Live View page, the camera will work in Night mode at night, and the camera's live view page won't be a black page.
If the camera's live view page is black all night, please change the Video mode on the live view page to Night mode and then check if the live view page will change.

2. Could you please provide us with a picture of the camera's live view page in daylight before the firmware upgrade?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.