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Unstable Network despite full WiFi signal

Unstable Network despite full WiFi signal

Unstable Network despite full WiFi signal
Unstable Network despite full WiFi signal
Monday
Tags: #Device Connectivity
Model: Tapo D235  
Hardware Version:
Firmware Version: 1.1.14

Having an issue where I'm unable to use any cloud features, add my partner to device sharing etc due to "Unstable Network"

 

I am unsure with how the Tapo App works if this is an unstable network to the camera or my phone however both devices have full strength of WiFi

 

My doorbell is hardwired and my home internet is running from 2 x Ubiquiti UniFi LR 6 (long range model) Access Points, which are set with mirrored SSID and separate fixed channels for roaming around the house, the closest of which is positioned approx 2.5 meters from the doorbell

 

My previous Ring doorbell didn't have this issue and this is the only frustration I've got since switching, every other aspect of the D235 is leagues ahead

 

Any help solving this would be appreciated 

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#1
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3 Reply
Re:Unstable Network despite full WiFi signal
Yesterday

  @SilentBill 

Hi,
Please confirm the following information for the reported issue.
  1. Please ensure the Tapo app is up to date.

 

  2. Please go to the doorbell's Device Settings > Device Info page, tap the Wi-Fi icon, and send us the RSSI value.

 

  3. Do you see the "Unstable Network" notice when you local or remote control the camera on your phone? Does the problem happen all the time?

 

  4. Check if the camera connects to the closest AP or not on your AP's management page if possible.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Unstable Network despite full WiFi signal
Yesterday

  @Solla-topee 

Hi,

Thanks for your time

 

1. App is up to date, no newer version on the app store

 

2. Current RSSI value is -67

 

3. Problem is all the time, both local and remote

 

4. currently unable to check this as I am at work but will update once I am able to

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#3
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Re:Unstable Network despite full WiFi signal
Yesterday

  Hihi - @SilentBill 

 

> 2. Current RSSI value is -67

 

That seems WAY too weak for that range. I mean, -67 should still be 'OK' but I would personally get that down before troubleshooting further.

 

FYI, I'm also running UNIFI APs (But the AC versions ... so not as powerful as yours).

I get < -50 RSSI , incuding on cameras much further than 2.5 meters.

 

I *did* sometimes have issues with the external cameras before I ran cat5 to them, and those were IIRC around -70

 

Might be worth adjusting radio power in the unifi controller, and IIRC there's also an 'optimise now' button which may redistribute your channels to help prevent interference.

 

Unless of course you have a steel door in the way? :)

 

Hope this helps?

 

TG

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Views: 33

Replies: 3

Tags

Device Connectivity
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