Unable to update firmware on Tapo DS230 S1 - firmware keeps relapsing to old version
There is no forum for smart doorbels, I guess cameras are the closest to that... Truth to be told, it's kind a sad that there is no support forum for the device I purchased.
I have a smart doorbel DS230 S1 (current firmware version 1.1.15) paired with smart hub H200 (firmware version 1.3.6). I managed to pair it with Tapo app on my mobile, however now most of the times I am unable to use the device. When I try to manage it in the app I get a popup message stating that the update is needed to use the device.
After clicking "Update" app shows that firmware (new version should be 1.1.19) is starting the update process, however it takes a very long time without any progress. And while the app shows the device is updating, it still operates as usual, shows notifications, lights the LED, detects movement etc, while I am still unable to "open" device view (camera preview, settings, etc...).
Once the app is simingly finished updating the firmware version remains unchanged.
I tried restoring factory settings, re-doing the entire process but so far no luck. The device is effectively not working.
What else can I do?
@Solla-topee Thank you for your reply. It took ma a while to get back here because of Christmas season. Speaking of which: Happy New Year!
1. Well, if I can post my problems under the "Smart Cameras" forum, shouldn't my device be listed in this dropdown:
Not finding my DS230 in here is quite confusing...
2. I actually tried all of that already before posting my concern - none of it worked. However I came with another solution. I disconnected both devices, restored them to factory defaults and than tried pairing and updating in a different LAN, and only than it worked OK. Seems to me like there might've been a problem with network security or DNS resolution in the network I was using initially.
In the end: the doorbel is now working as desired. Thanks again.
@Solla-topee Thank you for your reply. It took ma a while to get back here because of Christmas season. Speaking of which: Happy New Year!
1. Well, if I can post my problems under the "Smart Cameras" forum, shouldn't my device be listed in this dropdown:
Not finding my DS230 in here is quite confusing...
2. I actually tried all of that already before posting my concern - none of it worked. However I came with another solution. I disconnected both devices, restored them to factory defaults and than tried pairing and updating in a different LAN, and only than it worked OK. Seems to me like there might've been a problem with network security or DNS resolution in the network I was using initially.
In the end: the doorbel is now working as desired. Thanks again.
Hi,
Thank you for sharing your experience.
The model number of your doorbell camera should be Tapo D230S1, rather than Tapo DS230. If you typed the correct model number, you can find it in the model list.
Best Regards