Tapo C225 random reboot
Tapo C225 random reboot
Hello,
I got 2 tapo C225 camera that have auto-update enabled with a schedule of 3 to 5AM. Looking at the camera, the time is right. But, the camera randomly reboot anytime. Today, it rebooted 3 times. I notice it cause I ear the shutter sound like when it's switching to night mode and the front LED become red and then it does like when it start (spinning, pan, etc).
I've checked in the app and I lose connection to the camera when this happen, also my NVR lose the signal.
I have auto-reboot enabled from 3:30 to 4:00am.
Thank you
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Hi,
1. Please send me(@Solla-topee) your camera's MAC address via a private message.
2. Please refer to the instructions below to collect the camera log, and let me know after the log is collected.
How to get the log of Tapo Camera
Best Regards
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Hi,
It's suggested to refer to the instructions to troubleshoot, list the troubleshooting you did and the results if the problem remains, and then refer to the instructions to collect the camera log for further analysis.
Best Regards
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Hi,
If you are willing to cooperate to troubleshoot the auto-reboot issue, please list the troubleshooting you did and the results, and then help collect the camera log after the issue happens.
We need more information about your problem for further analysis.
Best Regards
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@Solla-topee I am willing, I'll have to wait again that it auto-reboot and then collect the log, again, for the 6th time. I even sent it directly to one of you last time and never got any return.
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Hi,
I'm not sure who you sent the camera log to, but I'm unable to find the relevant logs.
In this case, after you collect the camera log, you can send me a message.
Best Regards
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