Tapo C225 random reboot
Tapo C225 random reboot
Hello,
I got 2 tapo C225 camera that have auto-update enabled with a schedule of 3 to 5AM. Looking at the camera, the time is right. But, the camera randomly reboot anytime. Today, it rebooted 3 times. I notice it cause I ear the shutter sound like when it's switching to night mode and the front LED become red and then it does like when it start (spinning, pan, etc).
I've checked in the app and I lose connection to the camera when this happen, also my NVR lose the signal.
I have auto-reboot enabled from 3:30 to 4:00am.
Thank you
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Hi,
In addition to enabling the Auto Reboot function, the camera may automatically reboot in the following situations.
What Can I Do if My Camera Frequently Stucks or Reboots?
If the problem remains, please help confirm the following information for further analysis.
1. The date & time when the camera auto reboots.
2. Send me(@Solla-topee) "Forum ID 721864 + camera's MAC address" via a private message.
Best Regards
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Hi,
In addition to enabling the Auto Reboot function, the camera may automatically reboot in the following situations.
What Can I Do if My Camera Frequently Stucks or Reboots?
If the problem remains, please help confirm the following information for further analysis.
1. The date & time when the camera auto reboots.
2. Send me(@Solla-topee) "Forum ID 721864 + camera's MAC address" via a private message.
Best Regards
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Hi,
In this case, please also refer to the instructions below to collect the camera log for further analysis.
How to get the log of Tapo Camera
Then send us the date & time when the camera auto reboots again.
Best Regards
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@Nodiaque I have the same kind off issue with a tapo c210,
after the last firmware update (or earllier) my camera is rebooting when I enable the auto follow function.
Most of the time after a few times it moves....
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Hi,
If you have the same random reboot issue, please refer to this thread to check if these suggestions are helpful.
And please refer to this thread to collect the camera log for further analysis if the problem remains.
Best Regards
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@Solla-topee I found the problem using the log file it happens when there's no connection to the internet and the auto-follow function is enabled.
In the log it ends with:
[1;33m[DEBUG][0m 1738508784:771537 pCommonContext->ucIRState is set to : 0
[2025-02-02 16:06:24] load_cfg_ppd:4530 - people_detection: user don't set any polygon region! Turn to quadrangle detection region.
[2025-02-02 16:06:24] read_quadrangle_info:1585 - Detection people_detection: region read error.
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6826: sw_mode = COMMON
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6831: night_vision_mode = COMMON
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6837: ir_mode = AUTO
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6840: dn_switch_AUTO_thread = TRUE
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6842: dn_switch_SCHED_thread = FALSE
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6846: dn_switch_CONSTANT_thread = FALSE
[2025-02-02 16:06:24] load_cfg_ppd:4555 - people_detection: region load error! Turn off detection.
[2025-02-02 16:06:24] reload_sd_config:185 - Load detection people_detection config failed.
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_csc_reconfig]-711: sec_name = common
then it reboots ... (since newest bios version)
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I checked the log and now I found out that the camera does a reset if there's no outdie internet available and the auto-tracking is eabled. The camera will reset when he identifies a moving object.
In the log
--------- create handle 0
[tp_osd_sdk_custom_init 240]exec function pass
[tp_osd_sdk_custom_init 317]exec function pass
--------- create handle 10
[tp_osd_sdk_custom_init 240]exec function pass
[tp_osd_sdk_custom_init 317]exec function pass
--------- create handle 20
[tp_osd_sdk_custom_init 240]exec function pass
[tp_osd_sdk_custom_init 317]exec function pass
[2025-02-02 16:06:24][40;32m[INFO][0m[cet][osd_reconfig]-516: osd reconfig successful
-------NOT NOT is_stain_test_needed-----
dn_switch_restart return :0
[ISP]MIRROR ini_type=0, web_type=3, final_type=3
[2025-02-02 16:06:24] load_cfg_ppd:4513 - set PD iSensitivity:60.
[1;33m[DEBUG][0m 1738508784:771537 pCommonContext->ucIRState is set to : 0
[2025-02-02 16:06:24] load_cfg_ppd:4530 - people_detection: user don't set any polygon region! Turn to quadrangle detection region.
[2025-02-02 16:06:24] read_quadrangle_info:1585 - Detection people_detection: region read error.
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6826: sw_mode = COMMON
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6831: night_vision_mode = COMMON
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6837: ir_mode = AUTO
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6840: dn_switch_AUTO_thread = TRUE
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6842: dn_switch_SCHED_thread = FALSE
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_reconfig]-6846: dn_switch_CONSTANT_thread = FALSE
[2025-02-02 16:06:24] load_cfg_ppd:4555 - people_detection: region load error! Turn off detection.
[2025-02-02 16:06:24] reload_sd_config:185 - Load detection people_detection config failed.
[2025-02-02 16:06:24][40;31m[ERROR][0m[cet][dn_switch_csc_reconfig]-711: sec_name = common
HERE RESET...
3,937,53494818677,-;[IQ_API20_SET_DUMMY] Dummy0[0~3] = AE acc controls 3DNR MdTh and MdGain.
3,938,53494826648,-;[IQ_API20_SET_DUMMY] Dummy0[0] = AEDiff_Th. If max of AE acc difference smaller than the value, MdTh and MdGain would be adjusted by the following ratio.
3,939,53494841436,-;[IQ_API20_SET_DUMMY] Dummy0[1] = MdTh_Ratio.
3,940,53494846792,-;[IQ_API20_SET_DUMMY] Dummy0[2] = MdGain_Ratio.
3,941,53494852436,-;[IQ_API20_SET_DUMMY] Dummy0[3] = Log_En.
3,942,53494857431,-;[IQ_API20_SET_DUMMY] Dummy1[0] = IQ_BNR_WEI_X
3,943,53494862885,-;[IQ_API20_SET_DUMMY] Dummy1[1~32] = IQ_BNR_WEI_Y
etcetera
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Hi,
Do you have the random reboot issue when the camera is connected to the internet?
Best Regards
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@Solla-topee I did block the outgoing internet in my router and then this happens (but only when motion tracking is active). When I do not block it works.
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