Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Hi all,
Recently, one of my two Tapo C220 cameras received an OTA update to firmware version 1.2.2.
Since then, the ONVIF PTZ functionality has stopped working on my ONVIF Device Manager and tinyCamPro.
The other two cameras (C520 e C200), are working fine.
Could you please look into restoring this functionality, or let me know if a fix is on the way?
I look forward to your response and thank you in advance for your help!
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Hi,
We have new firmware that may solve the Onvif Pan & Tilt issue on the Tapo C220, please send me(@Solla-topee) "Forum ID 719986 + C220's MAC address" via a private message if you want to try the new firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
We have new firmware that may solve the Onvif Pan & Tilt issue on the Tapo C220, please send me(@Solla-topee) "Forum ID 719986 + C220's MAC address" via a private message if you want to try the new firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
The new firmware has been pushed to your camera, you can update the firmware via the Tapo app and check if it helps.
Best Regards
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Hi,
A new firmware has been pushed to your camera, please try to update the firmware again and check if it helps.
Best Regards
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Hi,
You can try to press the reset button on the camera(MAC 71-64) for 10 seconds, and check if the LED on the camera will change. If the LED is flashing red and green, you can try to reconfigure it.
If the camera still has a solid red light, turn off the camera, move it close to the router, turn it on, and wait for 10 minutes, then check if the LED will change.
Best Regards
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Hi，
I have forwarded your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards
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