Mariaviles22

Mariaviles22

Mariaviles22
Mariaviles22
2024-11-11 14:03:00
Model: Tapo TC72  
Hardware Version:
Firmware Version:

Tengo el Tapo TC 70 ,me notifica al móvil que hay intrusión pero en la imagen que envía al móvil con el mensaje solo sale la imagen a la que está enfocada la cámara,no el intruso 

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#1
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Re:Mariaviles22
2024-11-12 10:12:18

  @Mariaviles22 

Hi,
Please confirm the following information for the reported issue.
1. Have you subscribed to the Tapo Care service and enabled the Rich notification feature? So there is a picture on the received notification on your phone.

 

2. If the picture on the notification does not include the intruder, please go to the camera's Live View > Playback & Download > Playback > Cloud page, and find the corresponding video clip on this page, is the thumbnail of this video clip the same as the picture showing on the notification? Try to play this video clip, is there an intruder?

 

Best Regards

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#2
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