Detection thinks cats are people
The subject says it all,
I have detetion of my C120 to detect only people and breaking glass, but whenever a cat comes into my garden and walks away from it, it wakes up, turns the lights on and starts recording (and labels the cat as "person")
Anything I can do about this?
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Hi,
1. Does the issue happen at night only? How about in the daytime?
2. Please go to the camera's Device Settings > Detection > Person Detection page and Glass Break Detection page, then send me the pictures of these pages.
3. Can you share a video showing the reported issue?
Best Regards
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@Solla-topee Hi, thanks for the reply.
This only happens at night.
Attached is a screenshot of the detection page. It will only let me upload one file at a time, so videos of the cats (that woke the camera) to follow...
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The videos of cats are too large to upload, so here's a screenshot of one of the events..
Samo
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Hi,
I have escalated your case to the tech team, and they will follow up on this case via email. Please wait patiently.
Best Regards
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@Solla-topee Thanks....
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@Samo I have the same issue. And my cameras are running on the latest firmware. Still the problem happened everyday and in the morning.
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Yes, mine is still doing it even after the update.
Support people, can you reopen this....
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Hi,
You can refer to this post to provide more information about your case for further troubleshooting, and please send us the model number, hardware, and firmware version of your camera.
Best Regards
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Hi,
Since your case has been escalated to our tech team, it's recommended to reply to them via email if your problem persists.
Best Regards
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