Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Hi all,
Recently, one of my three Tapo C500 cameras received an OTA update to firmware version 1.3.1.
Since then, the ONVIF PTZ functionality has stopped working on my NVR.
The other two cameras, which did not receive this update, are working fine on firmware version 1.1.4.
Could you please look into restoring this functionality, or let me know if a fix is on the way?
I look forward to your response and thank you in advance for your help!
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Here also the C500 lost the PTZ function via onvif.
Firmware: 1.3.1
Hardware version: 1.0
NVR: frigate
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Hi,
The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
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Hi thank you for your message, but still the firmware has not reached my cameras.
Will keep trying to check for new update at regular intervals.
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Hi,
Please send me your Tapo C500's MAC address via private message if you want to try the new firmware.
Best Regards
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Thank you, I received the new firmware, PT via frigate is possible again.
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Thank you for the help in pushing the new firmware !!! Thank you so much. It is working now!
Thank you all engineers who did this !!
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@rahulparekh You are welcome! It's glad to hear your case is solved. 
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Hi,
The reported issue is planned to be solved in the new official firmware, however, we do not have any details info about when the new firmware will be released. Please wait patiently if you want to try the new official firmware.
Best Regards
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