Why is Tapo Care down?
Tapo Care is down, says no recordings. Several hours now. What's going on??
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Hi,
The Tapo Care goes down was caused by an abnormal load balancing on our cloud server, which led to a temporary outage. Importantly, this incident does not indicate a security breach or any risk to your data. We have implemented measures, including encryption and TLS technology, to protect your information. And the problem is resolved now.
Best Regards
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Hi,
I confirmed with the relevant team, and the Tapo Care service is working fine now. If you still have a problem, please check if the following instructions help.
Troubleshooting for cloud video recordings of Tapo Camera
Best Regards
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@Solla-topee Thank you for confirming it is working now. However, I'd like to know WHY our very sensitive camera recordings were offline? Was there a security breach? This needs to be answered.
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Hi,
The Tapo Care goes down was caused by an abnormal load balancing on our cloud server, which led to a temporary outage. Importantly, this incident does not indicate a security breach or any risk to your data. We have implemented measures, including encryption and TLS technology, to protect your information. And the problem is resolved now.
Best Regards
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- Report Inappropriate Content
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