I've bought a Tapo C220 and I have many Tapo C210 cameras. I noticed that the image is not as clear as it is with the C200. The video settings are 2K and 20 fps, and nothing changes with 25 or 30 fps.
Any idea why?
Follow an example:
Hi,
1. Is the image you provided zoom-in?
2. Please test according to the following steps and send us the image of the camera's live view page for comparison.
1) Go to Tapo app > Tapo C200's Device Settings > Video & Display > Video Quality page, and select the best resolution.
2) Go to Tapo C200's Live View page, make sure only one device is accessing the camera, click the Camera icon on its Live View page to take a screenshot, and send the picture to us.
3) Go to Tapo app > Tapo C220's Device Settings > Video & Display > Video Quality page, and select the best resolution.
4) Swap the positions of C220 and C200, go to Tapo C220's Live View page, make sure only one device is accessing the camera, click the Camera icon on its Live View page to take a screenshot, and send the picture to us.
Best Regards
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