Can’ pair H100(UK) and T310(US)

Can’ pair H100(UK) and T310(US)

Can’ pair H100(UK) and T310(US)
Can’ pair H100(UK) and T310(US)
3 weeks ago - last edited 2 weeks ago
Model: Tapo H100   Tapo T310  
Hardware Version:
Firmware Version:

I purchased a Tapo H100 from Amazon UK. In the Matter Setup Code menu, it shows up as Tapo H100(UK).

 

    •    MAC: 30-DE-4B-11-81-4F

    •    Hardware version: 1.0

    •    Firmware version: 1.5.20 Build 240911 Rel. 110830

 

I also bought a Tapo T310 from Amazon US.

 

    •    MAC: 40-AE-30-6C-F9-6E

    •    Serial Number: Y243018000827

    •    Version: US/1.6

 

However, I can’t pair them. The H100 can’t detect the T310.

  0      
  0      
#1
Options
1 Reply
Re:Can’ pair H100(UK) and T310(US)
2 weeks ago

  @Elnar 

 

The SubGHz frequency supported by Tapo SubGHz devices in different countries/regions differs, and devices with different region code versions cannot be used together. Introducing TP-Link SubGHz Technology

 

You may return one of the devices and purchase a new one from a local online website. TP-Link Where To Buy

 

It is recommended to contact the seller to confirm the device's version before purchasing, as some third-party sellers buy from unofficial sources, and the product may be a version from another region.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options