TAPO-C520WS camera. Why doesn't it return to original position after recording an event

TAPO-C520WS camera. Why doesn't it return to original position after recording an event

TAPO-C520WS camera. Why doesn't it return to original position after recording an event
TAPO-C520WS camera. Why doesn't it return to original position after recording an event
Monday - last edited Monday
Model: Tapo C520WS  
Hardware Version:
Firmware Version: 1.2.9 Build 240723 Rel 58746n

TAPO-C520WS camera. Why doesn't it return to original position after recording an event?. Camera stays at the last event position forever. I've enabled Motion detection too in the settings.

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Re:TAPO-C520WS camera. Why doesn't it return to original position after recording an event
Yesterday

  @SamYap 

Hi, 
1. Have you enabled the Motion Tracking feature on the camera, and the camera does not return to its original position after tracking an event?
Generally, if no new event is detected within 30 seconds, the camera will back to the original position after tracking.

 

2. Can you send us a picture of the Tracking feature configured on the Tapo app for your camera?
Could you please share a video showing the reported issue?

 

Best Regards

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Re:TAPO-C520WS camera. Why doesn't it return to original position after recording an event
17 hours ago - last edited 17 hours ago

  @Solla-topee 

 

Thanks for the reply.

 

Hardware Ver: 1

 

Picture 1:  shows the original position of the camera which must return after 30sec of an even recorded.

 

However Picture2: shows a position of the camera which stays there without returning to the original position after recording an event at that location. If the camera moved to another position to record an event, It stays in that position forever.

 

Picture 3: shows the Tracking settings of the camera.

 

I've already rebooted the camera a few times from the App, Turned the power on/off from plug a several times. Still no luck.

 

 

  

 

 

 

 

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