Unable to share T110 door sensor
I got 2 Tapo T110 door sensors, got them set up easily, and shared them with my wife so she can also see the event log on her phone. Great!
They worked so well that we bought another T110 door sensor. Set up with ease again, but this time I'm unable to share it! I hit share as before, and my wife gets an invitation via phone notification - but when she taps it, it opens the Tapo app, but nothing happens; the device is not added.
There's no error message or anything like that, and we've tried the same process several times, have rebooted the Tapo hub, updated our Tapo mobile apps to the latest version, but still the same result.
Any ideas? 🙏
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Update
The issue mentioned in this post has been resolved automatically. A problem possibly caused by network or server fluctuations.
- Copy Link
- Report Inappropriate Content
Check if there is anything in the message center: App homepage > Upper right corner, message center.
- Copy Link
- Report Inappropriate Content
I've checked on both my phone and the sharee's phone, and it's empty on both - no notifications.
- Copy Link
- Report Inappropriate Content
Can you send me the TP-Link ID of the guest account? Please also re-send the invitation and tell me what exact time point when the guest account receives the notification, and your time zone as well.
- Copy Link
- Report Inappropriate Content
Thanks, I've sent a DM! 
- Copy Link
- Report Inappropriate Content
@Wayne-TP hi, is there any news on this please? I'm still unable to share this device.
- Copy Link
- Report Inappropriate Content
I have sent your account information to the engineer for inquiry on the same day, but unfortunately I have not received any response so far. If the problem still exists, please let me know. We'll arrange a specialist to follow up on your case via email.
- Copy Link
- Report Inappropriate Content
Update
The issue mentioned in this post has been resolved automatically. A problem possibly caused by network or server fluctuations.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 240
Replies: 7
Voters 0
No one has voted for it yet.