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KE100 switches to offline mode after pairing

KE100 switches to offline mode after pairing

KE100 switches to offline mode after pairing
KE100 switches to offline mode after pairing
3 weeks ago
Tags: #Device Connectivity #Installation #HomeKit #Kasa App Related
Model: KE100 KIT  
Hardware Version: V1
Firmware Version: UNKNOWN
Unfortunately, I encounter a recurring problem with the KE100 control unit. I bought it two days ago, right after connecting it, I was able to start it without any problems and started pairing it with the 4 Thermostatic Radiator Valve. When pairing the 3 valve, the control unit disappeared from the KASA and TAPO applications. No attempts to reset it have been successful. Only a settings reset allows you to add it to the application again. Unfortunately, right after adding it, the message "network is unstable" appears. The HUB goes offline and nothing more can be done.


I tried a few things:
- changing wi-fi channels
- confirmation of enabling only 2.4 Ghz wifi
- disabling mobile data on the mobile phone while charging
-turning off BT connectivity
moving the HUB to different places
- leave it for 24 hours for automatic updating

Unfortunately, nothing helped. I will only add that I use several TAPO devices in the 2.4 ghz network and have never had any problem with them. 

Can you help me with this problem? Will it be necessary to replace the device with another one?

 

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#1
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10 Reply
Re:KE100 switches to offline mode after pairing
2 weeks ago

  @WyczynowyBanan 

 

Check whether the KH100 hub is online in the Kasa app when the phone connects to the same local WiFi. Disable VPN on the phone if any. 

 

Please check the router client list, and verify whether the KH100 is still connected to the WiFi or not. 

 

What's the version of your Kasa App? 

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#2
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Re:KE100 switches to offline mode after pairing
2 weeks ago

  @Wayne-TP 

Thank you for your reply.

The phone operates in the same  2.4 GHz network, just like the KH100.

VPN is turned off on the phone.

KH100 is online in the router logs. The app itself shows offline

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#3
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Re:KE100 switches to offline mode after pairing
2 weeks ago

  @WyczynowyBanan 

 

Please verify if you can ping the KH100 on the local network. What's the version of your Kasa App? Check the LED status on the KH100.

 

Can you send the Mac address of the KH100 to me via PM?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:KE100 switches to offline mode after pairing
2 weeks ago

  @Wayne-TP 

Hi,

 

I'm sending you MAC via PM as you requested

 

Other details below:
APP Kasa version for Android - updated, 3.3.700

The LED is constantly blue

KH100 is visible in the network - ping responds:

 

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#5
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Re:KE100 switches to offline mode after pairing
2 weeks ago

  @WyczynowyBanan 

 

I would like to confirm whether the hub is currently unresponsive to the reset. Did the LED change during the reset?

 

If it can still be reset, please try configuring the hub to a hotspot or guest network and observe if the same issue occurs (specifically, if it shows offline immediately after configuration).

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#6
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Re:KE100 switches to offline mode after pairing
2 weeks ago

  @Wayne-TP 

 

HUB responds to reset.

I did as you wrote. I created a HOTSPOT from my phone. After the first two attempts, the information appeared - the network is unstable. 
However, I made a few attempts and the system seems to be working.

The question arises why it doesn't work on normal wi-fi. Conifurcation is at 2.4 GHz, channels indicated on the forum. Do you have any idea?
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#7
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Re:KE100 switches to offline mode after pairing
2 weeks ago

  @WyczynowyBanan 

 

What router are you using? Please share your network topology if it is a complex network. 

 

To assist with this case, a specialist will help to follow it up through email. Please check the inbox of your registered email later to confirm.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#8
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Re:KE100 switches to offline mode after pairing
a week ago
OK, thank you. I'm waiting for an e-mail from the specialist
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#9
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Re:KE100 switches to offline mode after pairing
a week ago

  @WyczynowyBanan 

 

Hello, I have the same problem, have you found a solution?
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#10
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Re:KE100 switches to offline mode after pairing
Thursday

  @TecMar1 

 

Please share more details about your case either by posting a new thread or leaving a comment here.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#11
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Views: 137

Replies: 10

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