D235 doorbell showing solid orange but not resetting when pressing the reset button

D235 doorbell showing solid orange but not resetting when pressing the reset button

D235 doorbell showing solid orange but not resetting when pressing the reset button
D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-11 06:51:15 - last edited 2024-09-20 10:06:00
Model: Tapo D235  
Hardware Version: V1
Firmware Version: 1.1.13

Just installed new tapo d235 doorbell in hardwired mode yesterday. After 15 hours doorbell is offline in the app. I tried resetting by pressing reset for 10 seconds but nothing happens like and its still solid orange. Tried powering it on but not responding.

 

The wifi network used is working perfectly fine with internet on other devices. I didn't change any dns or internet settings on the router/modem

 

What's the solution?

  12      
  12      
#1
Options
1 Accepted Solution
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button-Solution
2024-09-12 07:14:52 - last edited 2024-09-20 10:06:00

  @mrcet007 

 

Please check whether the doorbell is online when the phone connects to local WiFi. The solid orange LED indicates the device is connected to WiFi but not connected to the cloud. So the device will show offline when the phone is on a remote network. 

 

If it is a remote control failure issue, refer to this article for troubleshooting. What should I do if I can't view the Tapo camera?

 

Which button did you use for device reset? 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#2
Options
16 Reply
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button-Solution
2024-09-12 07:14:52 - last edited 2024-09-20 10:06:00

  @mrcet007 

 

Please check whether the doorbell is online when the phone connects to local WiFi. The solid orange LED indicates the device is connected to WiFi but not connected to the cloud. So the device will show offline when the phone is on a remote network. 

 

If it is a remote control failure issue, refer to this article for troubleshooting. What should I do if I can't view the Tapo camera?

 

Which button did you use for device reset? 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#2
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-21 01:43:49
I'm having the same problem. My D235 goes offline with an orange LED several of times every day. While LED is orange it is usually still accessible both from LAN and cloud but it doesn't give any notification at all. Sometimes it's not accessible at all in the orange state for many hours. Also sometimes it shows red LED and goes completely offline for hours. While D235 is having those issues (both orange and red), all my other Tapo cameras on the same Wifi is accessible and works perfectly fine both from LAN and cloud. This is not a wifi or internet issue! Something is definitely wrong in the D235 firmware or at the cloud backend that must be fixed!
  7  
  7  
#3
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-23 03:22:41

  @Deltaa 

 

Can you check what's the hardware and firmware version of your Tapo D235? Is it hardwired or battery-operated?

 

What's the model of your router?

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later and confirm.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#4
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-24 01:16:01

  @Wayne-TP 

 

Hardware: 1.0

Firmware: 1.1.13

 

It's hardwire operated, connected to Tapo x25.

 

  0  
  0  
#5
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-24 05:05:59

For me, when I rebooted the wifi router, tapo d235 connected again. but this is happening once every 5 days. I need to keep on restarting my router to fix this 

 

  0  
  0  
#6
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-24 09:19:18

  @mrcet007 

 

What router are you using? Do you have other Tapo devices? Are they working fine?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#7
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-24 21:30:40 - last edited 2024-09-24 23:01:54

  @mrcet007 

 

I tried that once too, to restart router which got the D235 connected at once.

Again, during the D235 outages all other Tapo devices works fine.

It seems that if D235 loses internet for a second it will not reconnect automatically until several of hours or something?

  1  
  1  
#8
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-27 05:39:36

  @Wayne-TP Its happening frequently now and not able to use it during critical times.

 

the router is Asus zenwifi AX XT8. I don't have other tapo devices. But reolink camera works perfectly. 

 

Considering returning the device.

 

 

 

  2  
  2  
#9
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
2024-09-30 06:14:27 - last edited 2024-09-30 06:16:36

  @mrcet007 

 

This issue appears to require more analysis. Please contact local support for further assistance, provide details of the cause and export a camera log (if you have an SD card) for analysis. How to get the log of Tapo Camera

 

You may also provide a link of this thread for reference.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#10
Options
Re:D235 doorbell showing solid orange but not resetting when pressing the reset button
3 weeks ago

  @mrcet007 

This happens to me every other day too. Mine is hardwired. 
Solid amber light. I can't access it through the app though, Tapo says it's offline. Doesn't matter if my phone is on my home WiFi or not. 
I have 6 other cameras that still work and are accessible through the app. 
After an hour or so, the D235 goes back online. 
Very frustrating. 

  0  
  0  
#11
Options