C425 V1 has Firmware Ver 1.2.18
I live in the UK. I've had this camera a few weeks now. It seems to have problems detecting motion. Sometimes it will not detect motion unless I'm actually in the App watching. I've noticed looking online that there are firmware updates that seem to help with this and other issues. When i ask the camera to check for firmware updates it says it's up to date! Tried this on auto update as well over the last few weeks, but it always says it's up to date!
Is there a way to manually update the camera?
Any help appreciated.
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Is your Tapo C425 V1.0 or V1.20? For V1.20, the latest firmware is 1.2.18 Build 240430. Firmware Release Note - Tapo C425 V1.20 - UK
As a battery camera, its detection mechanism is a bit different from the AC-powered cameras. Detection starts after the camera is woken up. Camera's installation angle will also affect the detection function. You may check here to learn about How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance
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Is your Tapo C425 V1.0 or V1.20? For V1.20, the latest firmware is 1.2.18 Build 240430. Firmware Release Note - Tapo C425 V1.20 - UK
As a battery camera, its detection mechanism is a bit different from the AC-powered cameras. Detection starts after the camera is woken up. Camera's installation angle will also affect the detection function. You may check here to learn about How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance
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@Wayne-TP Hi my TAPO C425 is Version 1 Hardware. It is running firmware 1.2.18.
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@mike1957 Can you message me the camera's Mac address?
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According to the information you provided, your Tapo C425 is a V1.20 device and the latest firmware is 1.2.18. This device is already up to date.
About the product issue, you may refer to the provided article to adjust camera's location and try to improve its performance.
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