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Shared User Configuration

JD417

2024-08-22 13:28:07 - last edited 2024-08-30 03:11:29

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Shared User Configuration

2024-08-22 13:28:07 - last edited 2024-08-30 03:11:29

Model: Tapo D230S1

Hardware Version: V1

Firmware Version: 1.1.16

Hi. I have added my wife as a shared user to my account. She has an iPhone 15 running IOS 17.5.1. Notification are turned on in the Tapo app & are allowed in the phone setting. When the doorbell rings her phone rings as if it's a standard phone call. It doesn't stop ringing until she declines the call. On my phone, a Samsung Galaxy S21 FE running Android 14, I get a doorbell chime which rings only once, similar to the doorbell. She cannot alter any settings in her Tapo app as she is a shared user. Can anyone help advise please?

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Wayne-TP

2024-08-23 09:23:41 - last edited 2024-08-30 03:11:29

Posts: 3419

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Re:Shared User Configuration-Solution

2024-08-23 09:23:41 - last edited 2024-08-30 03:11:29

@JD417

Doorbell video calls are the same as normal phone calls. If no one answers the call for a period of time, it will automatically hang up. Is the video call on this iPhone never stop? Please provide a video if possible.

If you need to disable doorbell video call on a shared device, you can do it by disabling device notification in Tapo App -> Me -> Notification -> Device Notifications --Management.

Note: This will turn off all types of notifications.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Wayne-TP

2024-08-23 09:23:41 - last edited 2024-08-30 03:11:29

Posts: 3419

Helpful: 650

Solutions: 920

Stories: 12

Registered: 2020-06-23

Re:Shared User Configuration-Solution

2024-08-23 09:23:41 - last edited 2024-08-30 03:11:29

@JD417

If you need to disable doorbell video call on a shared device, you can do it by disabling device notification in Tapo App -> Me -> Notification -> Device Notifications --Management.

Note: This will turn off all types of notifications.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Shared User Configuration

Shared User Configuration

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