C210 Firmware updates
I have 2 new C210 indoor cameras, one of them is running 1.4.0 firmware and the other is on 1.3.11 and both show as Hardware Version 2.0
I checked the Download page for the C210 but it show no information about firmware for the Hardware Version 2.0?
On my 1.3.11 version when I check for firmware update it says it is already on the latest.
Is this another slow firmware rollout that will eventually be fully released?
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Beware: 1.4 firmware update is breaking the Cameras. I got the update on 1 and now it won't connect to the internet no matter what. Tries almost all troubleshooting tricks. Other Cameras on 1.3.11 are working perfectly fine. Matter is with technical team though. Don't know how they are going to fix it as Tapo do not provide firmware files to downgrade or manually upgrade
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Hi,
Does the camera show "can only be controlled locally" on the live view page? If so, please go to its Device Settings>Device Info page and send me the MAC address via a private message.
Best Regards
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Hi Solla
Yes it does show the message on the top in blue font. Sending you PM with MAC . But what are you going to do with it ?
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Hi,
Thank you for the information provided and the article below will help you.
Tapo C210 displays "This smart device can only be controlled locally" on the Tapo app
Best Regards
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Article doesn't provide any help or solution. I have contacted the customer support already. Waiting for their response. But thanks anyway
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Hi,
In your case, you can contact your retailer or local support to check if your camera is under warranty.
Best Regards
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"Slowly" Three months?????!!!! How random is the rollout? These cameras came as a set in one box and now the firmware is 3 months between them?
C'MON TP-LINK!!!!
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@Solla-topee One of my C210 is on 1.4.3, the other is still stuck on 1.3.11. Can you send me the link to update firmware myself if TP-Link isn't going to do it?
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@changed_after Sorry, but I have no link to share; it was a miracle. About an hour or two after I posted my rant reply, my second cam updated and they are both on 1.4.3
Wish I could help but somehow the lurking conspiracy theory zealot buried deep inside me says there are no conicidences and that someone at TP-Link monitoring this thread made it happen. YMMV.
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Hi,
@JustCallBen The firmware for the camera is released gradually, in your situation, it should just so happens that the new firmware was released to your camera.
@changed_after If you want to upgrade to the new firmware soon, please send me(@Solla-topee) the "Forum ID 682518+MAC address of your camera" via a private message.
Best Regards
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