Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Camera won't wake sometimes

< Tapo Smart Camera

Camera won't wake sometimes

TuiHill

2024-08-09 02:24:57 - last edited 2024-08-12 08:06:35

Posts: 6

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2024-06-17

Camera won't wake sometimes

2024-08-09 02:24:57 - last edited 2024-08-12 08:06:35

Tags: #Motion Detection #Recording

Model: Tapo C425

Hardware Version: V1

Firmware Version: 1.3.9

Often my C425 camera (local storage) doesn't wake up to motion well within its boundaries.

Also, it often won't wake up when I open the App in live view or try to playback recordings.

Try again later and it works just fine. Doesn't matter be it day or night view.

WiFi appears to be full strength 200-300 KB/s when it is on but 0 KB/s when trying to wake up.

Camera is mounted a few metres from a range extender which is dedicated to this camera only.

Is this a WiFi, App or camera problem?

I would appreciate hearing from others who may have experienced this intermittent fault.

2 Accepted Solutions

TuiHill

LV1

2024-08-11 03:35:16 - last edited 2024-08-12 08:06:35

Posts: 6

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2024-06-17

Re:Camera won't wake sometimes-Solution

2024-08-11 03:35:16 - last edited 2024-08-12 08:06:35

@TuiHill Solved.

Turns out the recent App update had downloaded automatically but not installed itself.

A reboot of the phone made the update set itself in place and now the system is operating as it should.

Recommended Solution

Wayne-TP

2024-08-12 08:06:31 - last edited 2024-08-12 08:06:37

Posts: 3834

Helpful: 701

Solutions: 1058

Stories: 12

Registered: 2020-06-23

Re:Camera won't wake sometimes-Solution

2024-08-12 08:06:31 - last edited 2024-08-12 08:06:37

@TuiHill

As a battery camera, the detection and video recording mechanism of the Tapo C425 are different from the wired cameras.

Click here to learn more about How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

2 Reply

TuiHill

LV1

2024-08-11 03:35:16 - last edited 2024-08-12 08:06:35

Posts: 6

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2024-06-17

Re:Camera won't wake sometimes-Solution

2024-08-11 03:35:16 - last edited 2024-08-12 08:06:35

@TuiHill Solved.

Turns out the recent App update had downloaded automatically but not installed itself.

A reboot of the phone made the update set itself in place and now the system is operating as it should.

Recommended Solution

Wayne-TP

2024-08-12 08:06:31 - last edited 2024-08-12 08:06:37

Posts: 3834

Helpful: 701

Solutions: 1058

Stories: 12

Registered: 2020-06-23

Re:Camera won't wake sometimes-Solution

2024-08-12 08:06:31 - last edited 2024-08-12 08:06:37

@TuiHill

As a battery camera, the detection and video recording mechanism of the Tapo C425 are different from the wired cameras.

Click here to learn more about How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

Camera won't wake sometimes

Camera won't wake sometimes

Information

Voters 0

Tags