DHCP bug on tapo C320ws h
DHCP bug on tapo C320ws h
when I choose advanced settings >> network settings and deactivate the static IP choice there and click save, the camera after reboot stays always with static IP enable if I have choose in my rooter static IP lease. The problem is that it assigns static IP on the camera level and not on router level so in case of IP conflict the camera is not accessible. The correct behaviour would be to remember and respect the user choice of no static IP at the camera level. The camera should then request an IP from the DHCP server of the local network and if the user wants a static lease at the router level so it be.
This persistence with static IP on the camera level sometimes but not always remain or changed erattically even without reboot. So I chose NOT static IP on advanced settings >> network settings and after a while (from minutes to hours) I found again the toggle button enabled for static IP.
Someone has to seriously review the code there guys 😕
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Hi,
I have escalated the case to the tech team, and they will follow up on your case via email. Please check your email box and confirm.
Best Regards
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does the team has a C320WS, a router and an app to test it?
would they open the firmware code to see inside it what the issue is?
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Hi,
It's suggested to contact the tech team via email if you have any questions.
Best Regards
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@mr_robot_dev Same exact issue on all my C120s. Static IP keeps forcing itself on in the Tapo app, no matter how many times I turn it off. I've tried with Camera Account off and it doesn't matter.
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Hi,
Please confirm the following information for further analysis.
1. Send me(@Solla-topee) your camera's MAC address via a private message.
2. Please describe your network diagram in detail.
3. Try to enable a hotspot Wi-Fi on your phone, factory reset one of your C120s, reconfigure it on another phone, connect it to the hotspot Wi-Fi, and check if the problem remains.
Best Regards
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Are you guys serious?
I have reported the problem MONTHS ago, and the problem is confirmed by other users and the TP-link level 1 support suggests to create a hotspot WIFI and factory reset the camera and connect the camera there...
Oh my God... let me tell you something Solla topee...
If you want us to work as debuggers TP LINK has to PAY US...
This is a BUG in your code and we are not debuggers, we are customers...
BE SERIOUS when requesting to spent valuable time of our life to debug your code.
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@mr_robot_dev a couple days ago I provided logs after they made me install a debug fw.
Reading it and comparing with one from a stock firmware C320WS doesn't show particular differences, the log lacks in information, it just report the change from dynamic to static IP but no evidence about the reason.
It's funny that the stock camera, after enabling the diagnostic log, kept static IP disabled for about a week and renewed the IP every 12hrs (DHCP lease time configured is 24hrs). After disabling the log it set again static IP after the first lease expiry.
I think they won't find anything in the log, while still not opening the source code to try finding the issue
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Replies: 17
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