Tapo C120 not updating firmware

Tapo C120 not updating firmware

Tapo C120 not updating firmware
Tapo C120 not updating firmware
2024-07-26 12:32:40 - last edited 2024-08-02 11:51:55
Model: Tapo C120  
Hardware Version: V1
Firmware Version: 1.1.15

I have 4 C120 cameras and only 2 of them have updated to the latest version of 1.2.1

2 of my C120 cameras are stuck on 1.1.15

How do I get those 2 to update as it says its "Firmware Up tp Date" when I click the "Check for Update" button on both.surprise

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#1
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1 Accepted Solution
Re:Tapo C120 not updating firmware-Solution
2024-07-29 10:03:19 - last edited 2024-08-02 11:51:55

  @Akore 

Hi,
The new firmware(1.2.1) is fully released now, you can go to the Tapo app and check if the other two cameras can detect the new firmware.
Best Regards

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#2
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Re:Tapo C120 not updating firmware-Solution
2024-07-29 10:03:19 - last edited 2024-08-02 11:51:55

  @Akore 

Hi,
The new firmware(1.2.1) is fully released now, you can go to the Tapo app and check if the other two cameras can detect the new firmware.
Best Regards

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#2
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Re:Tapo C120 not updating firmware
2024-07-30 18:38:46
That it is! Thank you. Is there a page that shows all the firmware versions that are being release and fully released?
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#3
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Re:Tapo C120 not updating firmware
2024-08-01 09:14:17

  @Akore 

Hi, 
You can go to the official website>Tapo C120  V1's support>Firmware Release Note page to see the released firmwares of the camera.
Generally, we will release the new firmware gradually and if your camera detects the new firmware, you can update it via the Tapo app. 
Best Regards

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#4
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Re:Tapo C120 not updating firmware
2 weeks ago

  @Solla-topee 

I have two c120s 

One of them is still on 1.2.1 

 

The other is on 1.2.2 which isn't on the firmware release note page, when not on the home network, ie 4g it will say offline Until you get back on the home network it's online, needs rebooted sometimes twice before it's available outside the home network

This has happened twice in the last week

It auto restarts during the night 

 

The camera that's on 1.2.1 won't show the update, not that I want it anyway if it's going to do the above

 

 

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#5
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Re:Tapo C120 not updating firmware
2 weeks ago

  @46r 

Hi,
The new firmware(1.2.2) of the Tapo C120 is being released. If you do not want to update the firmware now on the camera with the 1.2.1 version, please go to the camera's Device Settings > Device Info > Firmware > Auto Update page to turn it off.

 

For the offline issue, you can check if the following instructions are helpful.
What to do if I can't control my Tapo cameras on the Tapo app?

Best Regards

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#6
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