Camera not connecting to wifi after power interruption

tapas01

2024-07-26 10:34:42 - last edited 2024-08-09 04:00:56

Posts: 1

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Registered: 2024-07-26

Camera not connecting to wifi after power interruption

2024-07-26 10:34:42 - last edited 2024-08-09 04:00:56

Tags: #Device Connectivity

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.3.11

Camera blinks red after power interruption. I turn it off for 15 minutes and turn it on then it works again. The problem still persists if I turn it off and on again without waiting for 15 minutes. I tried to factory reset the device but the problem is still the same. I tried a different power adapter and the problem is still the same. I can’t access the web emergency mode.

1 Accepted Solution

Solla-topee

2024-07-29 09:33:31 - last edited 2024-08-09 04:00:56

Posts: 13638

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Registered: 2020-05-19

Re:Camera not connecting to wifi after power interruption -Solution

2024-07-29 09:33:31 - last edited 2024-08-09 04:00:56

@tapas01

Hi,
Typically, the Tapo camera will reconnect to the same Wi-Fi network after a power failure. If it's not connected, you can:
1. Ensure the router's Wi-Fi is operational.
2. Disable the Smart Connect function on the router if it has been enabled. Set Different Wi-Fi names for 2.4GHz and 5GHz Bands.
3. Reserve an IP address for the camera on the router, and change the DNS server to 8.8.8.8 and 8.8.4.4 for a try.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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