My system not working after last hub firmware update

My system not working after last hub firmware update

18 Reply
Re:My system not working after last hub firmware update
2024-07-25 02:17:53

  @Bunny34  @MDDW 

 

You may share the information and discuss the case with the specialist or support engineer through email. Give us an update here if there is any progress.

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#12
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Re:My system not working after last hub firmware update
2024-07-25 05:57:33

  @Wayne-TP 

I have the same problem after the latest update. Will you release a new update or what's the solution?

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#13
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Re:My system not working after last hub firmware update
2024-07-25 18:50:51

We have the same problem after last update. Hub has big problem find mSD card, after reset and format start working, but videos from our doorbell are only saved - if i want play it, network error is only showed in the app. Before update hub works fine.

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#14
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Re:My system not working after last hub firmware update
2024-07-25 22:58:42

  @MDDW I am having the same problem. I have actually removed one of the two cameras I had attached to the hub and now cannot reattach it. I have done all the troubleshooting steps I can, resetting the camera, rebooting the hub, nothing works so now I'm down a camera... I cannot access any live feed, playback, downloads on the cameras at all (with their own mSD cards). Devices not attached to the hub are working just fine. 

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#15
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Re:My system not working after last hub firmware update
2024-07-28 00:00:13

  @MDDW 

I'm also having the exact same issues with:

 

Model: Tapo H200
Hardware Version: 1.0

Firmware Version: 1.3.4 Build 20240621 rel.40453

 

I'm getting a constant "unstable network" error and can barely play live video.  I can almost never access recordings.  I've tried formatting the SD, resetting the hub, lowering settings for bandwidth and nothing works.  On top of this, I actually have a spare H200, exact same issue, no issues before the firmware update.

Please push a new firmware soon or at the very least give us a way to roll back.

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#16
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Re:My system not working after last hub firmware update
2024-07-29 00:19:33

  @wrath39 

Same issue with my two Hubs! 

It is annoying and frustrating! Has to be fixed really fast! 

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#17
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Re:My system not working after last hub firmware update
2024-07-29 00:47:49
I am not sure if there was an app update, or what, but mine is working again. I was even able to add the camera I took off troubleshooting. I also finally got my husband to get an account and shared the devices and everything started working again.
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#18
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Re:My system not working after last hub firmware update-Solution
2024-07-29 07:10:45 - last edited 2 weeks ago

We noticed that many users are concerned about the issues discussed in this thread. Please review this solution article first to check whether it matches the problem that occurred on your camera. Can't Watch Playback or Camera Blinking Red When Watching Liveview after Updating H200 to 1.3.4

 

If at any point your camera does not match what is described in this solution, please post a new thread or leave a comment with details of your case. Partially similar symptoms do not necessarily indicate the same cause. Addressing them together or simply saying "same problem" without further details may hinder effective advice or solutions.

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#19
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