Tapo C500 sound silent or crackling noises
I purchased a C500 around six months ago as we've been having issues with a neighbour. This used to pick up noises and sound/conversations on our drive etc. This has now stopped working and we only get intermittent cracking. Everything is up to date firmware wise etc. How do we troubleshoot? This is the same for both recordings and live viewings.
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A new firmware for Tapo C500 V1 is coming soon, bringing several performance improvements including camera audio and image quality. Community users are invited to get early access to this new firmware before the official release.
Click to find out more: Enhanced Performance Firmware for Tapo C500/TC40
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Do you have any videos? Please post a cloud drive or YouTube link here or send it to me via private message.
Please also provide the camera's Mac address to me via PM.
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@Wayne-TP I have sent you details in a private message. Thanks.
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@Flubbs welcome to the club. We all have this issue recently and they arent help
Flubbs wrote
I purchased a C500 around six months ago as we've been having issues with a neighbour. This used to pick up noises and sound/conversations on our drive etc. This has now stopped working and we only get intermittent cracking. Everything is up to date firmware wise etc. How do we troubleshoot? This is the same for both recordings and live viewings.
ing.
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@-NotImpressed- you're right, I sent the information off the day I was asked and not heard a thing since!
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@-NotImpressed- No message from you so far.
@Flubbs A beta firmware with relevant modifications was sent to your device two weeks ago. You may want to check the new message in the user center.
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A new firmware for Tapo C500 V1 is coming soon, bringing several performance improvements including camera audio and image quality. Community users are invited to get early access to this new firmware before the official release.
Click to find out more: Enhanced Performance Firmware for Tapo C500/TC40
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