C500 audio issue
Hi
I have this issue, after i upgraded the latest version of firmware, the camera mic is not that loud thats why i need to put in max volume, and sounds like static.
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Good Morning, thanks for you time, I think it's a hardware problem, I have now ordered the new c510W on Amazon.
I'll put this in a place where I don't need the audio, and if one day with an update it will unlock better.
Thanks for all
Gio
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@Solla-topee hola le envíe un mensaje ya que mi cámara C500 tiene problemas con el micrófono Gracias.
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I have the same issue as lorraine. Literally installed it yesterday afternoon, Updated it straight away as it requested and audio is the worst. My other stationary tapo camera has much better audio.
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@hastypluto371 Hi, the firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
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@tp-iver
I'd just set-up my c500 cctv camera few days ago and i noticed taht i'm now experiencing same issue in regards to audio receiving. The person was talking nearby the camera but can't hear it clearly even i put my phone on max volume. Please make fix of all bugs if it still going on. I have read the same issues here not been properly addressed. No need to send private message whoever is taking to fix this. It must be universally address for the common good and satisfaction who use this and all your product. thank you.
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Hi,
Refer to the tips in this post if you want to further analyze your issue.
Best Regards
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@Solla-topee Hi, I brought the C500 about a month ago and the audio has suddenly stopped working but the microphone is turned all the way up but it's not even making a static noise it's just silence, is there any way to fix this?
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Hi,
1. You can reboot your camera, and update the Tapo app to the latest one for a try.
2. Set the microphone and speaker volume to maximum, start a Voice Call on the camera's Live View page, then check if you can hear the voice in front of the camera when someone talks to the phone in another room, and if you can hear the voice on the phone when someone talks to the camera.
3. If the problem remains, factory reset the camera for a try.
Best Regards
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@Solla-topee hello good. I would like to ask if you could help me. I have experience audio issue. At first i heard static sound then eventually after few minutes i couldnt hear any sound. As in no sound. mic was in the recommend volume. I heard you have an idea how to resolve this issue. Please help me. Thank you. My firmware version 1.0.6 i think this is the old version.
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Hi,
You can refer to the steps below to troubleshoot the reported issue.
1. Adjust the volume of the camera's microphone and speaker to the maximum, and test speaking through the phone or speaking in front of the camera to see if there is any sound.
a. Microphone: go to the camera liveview page in the Tapo app, and tap the microphone icon to adjust the volume.
b. For the Talk or Two-way audio feature: click to enable the camera Talk or Two-way audio feature on the camera's live view page, the volume setting is on the top right side of the feature card.
2. Make sure that there are no obstructions covering the microphone and speaker on the camera.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception.
4. Check if your phone is in silent mode and increase the media volume.
5. Please send me(@Solla-topee) your camera's MAC address via a private message, and list the troubleshooting you did if the problem remains.
Best Regards
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