Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Tapo C200 camera can be controlled only locally

< Tapo Smart Camera

Tapo C200 camera can be controlled only locally

P_h-penchev2024

2024-06-26 04:34:35 - last edited 2024-06-28 06:10:25

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2024-06-26

Tapo C200 camera can be controlled only locally

2024-06-26 04:34:35 - last edited 2024-06-28 06:10:25

Model: Tapo C200

Hardware Version: V3

Firmware Version: 1.3.13 Build 240327 Rel.63336n(4555)

Hello,

good quality camera with good price, but nightmare to setup and make it work for the purpose.

After I managed to make it pair, which was another problem which I fixed the help of the ISP, now I get in the Tapo App that the camera can be controlled only locally.

I did all the suggestions on the screen in the app - reset, restart, DNS. The firmware and the app are up-to-date.

Could you help me find the solution of the problem?

Thank you

1 Accepted Solution

P_h-penchev2024

LV1

2024-06-27 13:06:51 - last edited 2024-06-28 06:10:25

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2024-06-26

Re:Tapo C200 camera can be controlled only locally -Solution

2024-06-27 13:06:51 - last edited 2024-06-28 06:10:25

@Solla-topee used the live chat and it got resolved.

Followed this instructions.

I created a new TP Link account, I suspect the one I have used was not set with the correct location.

Thank you

Recommended Solution

3 Reply

Solla-topee

2024-06-27 08:25:14

Posts: 13125

Helpful: 2248

Solutions: 1829

Stories: 8

Registered: 2020-05-19

Re:Tapo C200 camera can be controlled only locally

2024-06-27 08:25:14

@P_h-penchev2024

Hi,
You can refer to the instructions below to troubleshoot if you fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?

Please confirm the following information for the reported case for further analysis.
1. The LED status on the camera.
2. Send me(@Solla-topee) the camera's MAC address via a private message.
3. What is the model number of your router, and is your router working? Do you have internet when connecting to the router's 2.4G Wi-Fi?
4. Enable a hotspot Wi-Fi on your phone, factory reset your camera, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and check if the camera can be controlled remotely.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

P_h-penchev2024

LV1

2024-06-27 13:06:51 - last edited 2024-06-28 06:10:25

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2024-06-26

Re:Tapo C200 camera can be controlled only locally -Solution

2024-06-27 13:06:51 - last edited 2024-06-28 06:10:25

@Solla-topee used the live chat and it got resolved.

Followed this instructions.

I created a new TP Link account, I suspect the one I have used was not set with the correct location.

Thank you

Tapo C200 camera can be controlled only locally

Tapo C200 camera can be controlled only locally

Information

Voters 0

Tags