@Jonesy31 

Thats frustrating. I have 4 of these cameras so just hoping I don't have this issue with all 4. I guess my first step is to try the replacement solar panel and hope it works. If it's happens on all 4 I'll probably just return everything.

  @Bwood11 I have two cameras but only use a solar panel for one. I swapped my cameras over to make sure it wasn't a camera issue and it had the same issue so it's definitely something to do with the solar panel. Good luck!!

I just purchased a Tapo C425 with solar panel. From the very first installation, the camera app (iPhone) has never recognized the solar panel. I tried many things to fix it, even swapping the solar panel with another that I purchased and nothing helped. I talked with tech support for several hours yesterday but a resolution was never found. The technician claimed to have never seen nor heard of this problem. He was going to escalate it to another level tech support and they are supposed to call me. We'll see how that goes...

If a resolution is found, please post it as soon as possible. Since I just purchased the cameras and solar panels a few days ago I can still return them to the vendor for a refund, but I really don't want to do that if possible. But the camera is also pretty useless without a solar panel too... I don't want to have to manually recharge the battery and have it die while we are out of town.

Thanks...

Same thing just happened to me :(  The first camera wouldn't do anything and they replaced it.  I plugged everything in and it worked fine.  Then, come home from Xmas to find that nothing had recorded for the last 3 days - took the camera in, rebooted, really had to work at it to get it going again, but finally did.  Recording fine!!  Then - it says sorry its not charging and be sure to plug in the solar.

So frustrating.  I thought perhaps it wasn't charging because of snow - but it is bright and sunny outside now and I have replugged in the solar to no avail.  I honestly don't know what to do - trying to undo the solar panel would be difficult as I am older and not as flexible as I used to be :)  It is outside a 3rd floor window (I know, I know - but I'm not trying to get photos of people - I need it to be able to see who is ringing my buzzer).

Any kind suggestions would be appreciated.

  @Jonesy31 I know this is old and my answer probably isn't relevant, but I thought I'd post it here since someone else will find this useful.  My solar panel stopped charing the camera as well.  I finally figured out it's because the camera doesn't charge at about freezing and below.  The specs list the charging temperature, so this shouldn't be a mystery, but there was no explicit warning that in the winter, charging will be intermittent when the temperature drops.

  @HokieAl Thank you!! Unfortunately, I will need to wait for a bit considering that I'm in Chicago and it's 8° :(. But I appreciate your taking the time to answer. And I guess I'll have to wait with baited breath till the temperature gets over the freezing mark!!  Fingers crossed!

HokieAl wrote

see my reply that I had just posted

  @Ksok I'm near Boston and it's 21° and so mine is not charging.  A couple of days ago it got into the lower 40s and suddenly it was charging.  This was driving me nuts until I finally figured it out.  I thought something was wrong with the connector, I'd take it inside and charge it with no issues, reattach it to its magnet, plug in the solar panel and see the indicator that it's charging.  Then later I would notice it had stopped charging and that Solar Charging Data message was there about no power supply attached.  I think it really needs to be above 35 or 36 before it will start charging again.