Tapo Smart Cameras doesn't work on cell phone (mobile phone) data

Tapo Smart Cameras doesn't work on cell phone (mobile phone) data

Tapo Smart Cameras doesn't work on cell phone (mobile phone) data
Tapo Smart Cameras doesn't work on cell phone (mobile phone) data
2024-06-10 14:29:11 - last edited 2024-07-02 02:58:55
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.3.13

Hi!

 

I need help with my Tapo c200 camera!

 

When I'm on Wifi or Mobil hotspot I can acces every feature (look at the picture of the camera and control it), but when im on cell phone (mobile phone) data I only get the notifications if the camera sense something but I can't see the live or recorded footage or control it.

 

I reset the camera already, I deleted the app from my phone and installed it again, I checked the router if its blocking the camera (but it not, i can see it as a client on the network) and I can't find solution for this.

 

I'ts a shame because it could be a very good device but if I can't look at the camera picture without a Wifi of mobile hotspot I'ts useless for me.

 

Please help!

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1 Accepted Solution
Re: Tapo Smart Cameras doesn't work on cell phone (mobile phone) data-Solution
2024-06-11 09:48:57 - last edited 2024-07-02 02:58:55

  @ITSME_123 

Hi,
The case phenomenon is unusual, please help confirm the following information for further analysis.
    1. What's the LED status on the camera? Please send me(@Solla-topee) the MAC address of the camera via a private message.


    2. Please describe your network diagram.
Is the camera connected to a hotspot Wi-Fi? If the camera connects to a wireless router's Wi-Fi, what's the model number of the router?

   

    3. Please ensure your phone and camera connect to different Wi-Fi networks and then check if you can control the camera. 
If yes, it's recommended to use a different SIM card on your phone or try a different phone, and check if you can control the camera via the mobile data.

 

Best Regards

 

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#2
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Re: Tapo Smart Cameras doesn't work on cell phone (mobile phone) data-Solution
2024-06-11 09:48:57 - last edited 2024-07-02 02:58:55

  @ITSME_123 

Hi,
The case phenomenon is unusual, please help confirm the following information for further analysis.
    1. What's the LED status on the camera? Please send me(@Solla-topee) the MAC address of the camera via a private message.


    2. Please describe your network diagram.
Is the camera connected to a hotspot Wi-Fi? If the camera connects to a wireless router's Wi-Fi, what's the model number of the router?

   

    3. Please ensure your phone and camera connect to different Wi-Fi networks and then check if you can control the camera. 
If yes, it's recommended to use a different SIM card on your phone or try a different phone, and check if you can control the camera via the mobile data.

 

Best Regards

 

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#2
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