I am not able to receive the verification code from my hotmail

leekk

2024-06-02 13:29:36 - last edited 2024-06-14 03:59:14

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Registered: 2024-05-30

I am not able to receive the verification code from my hotmail

2024-06-02 13:29:36 - last edited 2024-06-14 03:59:14

Model: Tapo C320WS

Hardware Version:

Firmware Version:

I am not able to receive the verification code from my hotmail.

1 Accepted Solution

Solla-topee

2024-06-03 10:43:23 - last edited 2024-06-14 03:59:14

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Registered: 2020-05-19

Re:I am not able to receive the verification code from my hotmail-Solution

2024-06-03 10:43:23 - last edited 2024-06-14 03:59:14

@leekk

Hi,

If you have enabled the 2FA feature but can't get the verification code in your email inbox:
1. Ensure that you are using the correct email account. You can go to the Tapo app> Me > View Account>Login Security page to check.
2. Check your Spam or Junk folder.
3. Add TP-Link email address no-reply@email.tp-link.com into whitelisted email senders or Safe Senders as per the below instructions.
What should I do if I don’t receive the email when I register cloud account or reset my password？

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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